I got a status called "On hold" in my workflow. But I would like to have some kind of sub-status like
"On hold" -> "Waiting on 3rd party"
"On hold" -> "More information required"
I know I can create separate statuses for these two, but I like to hold the number of statuses to a minimum. Is this possible "out of the box", or do I have to create new fields for this?
You could use the Resolution field for this, or even a custom field you create.
See here how to use workflow properties to define which resolutions are available during a certain transition (in your case the one leading into "On Hold") :
See here how to create custom fields (single select would be ideal for you):
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