Status variants

Henrik Melvold January 6, 2014

I got a status called "On hold" in my workflow. But I would like to have some kind of sub-status like

"On hold" -> "Waiting on 3rd party"

"On hold" -> "More information required"

I know I can create separate statuses for these two, but I like to hold the number of statuses to a minimum. Is this possible "out of the box", or do I have to create new fields for this?

2 answers

1 accepted

0 votes
Answer accepted
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 6, 2014

A status is a status, they don't have levels. As you suspect, you'll need to have two status or use a secondary field (which you should probably blank out as the issue leaves On-Hold)

0 votes
Peter Van de Voorde
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 6, 2014

Hi Henrik,

You could use the Resolution field for this, or even a custom field you create.

See here how to use workflow properties to define which resolutions are available during a certain transition (in your case the one leading into "On Hold") :

https://confluence.atlassian.com/display/JIRA/Workflow+properties

See here how to create custom fields (single select would be ideal for you):

https://confluence.atlassian.com/display/JIRA/Adding+a+Custom+Field

Best regards,

Peter

Suggest an answer

Log in or Sign up to answer