hi,
I am using JSD for both french and english customer.
To translate fields I use an addon : Translation2
The worflow is :
button ask to customer with a comment ==> Status Waiting for customer
Customer answer on portal ==> Status Waiting for agent (internally), status In Progress for customer
Agent click on button "In intervention" ==> Status in progress internally
I hide one status "Waiting for Agent" in request type :
Waiting for Agent = In Progress
The problem is that on the portal status changed appear twice :
"Your request status changed to in progress"
first one when customer add a comment, and second time when agent clicked on "In intervention".
How can I make it shown only once ?
The other problem is that the field In Progress is not traduced in the sentence :
"Your request status changed to in progress"
it is egual to the one I fill in request type.
How can I traduce it ?
Thank you