Status isn't changed with commit messages

Having problem where commit is linked to the JIRA issue but the command isn't processing the issue's status. For instance: 'Project-324 #Resolve' is shown in 'Commits' tab but status from 'Open' to 'Resolve' isn't changed.

How to fix it?

1 answer

Hello Povka,

Are you able to perform other Smart Commit operations such as #comment or #time? This could be caused by as mismatch between your JIRA user email address and the email set on your Git/Mercurial client, as those need to be the same so JIRA can identify the user who's performing the Smart Commit operation.

I recommend you to read the following page for further information on the DVCS connector and Smart Commits, and how to make sure your setup is configured properly:

Processing JIRA issues with commit messages

Hope it helps!


Many Thanks!

Solved the problem. There were few user accounts with the same email adress in JIRA.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,721 views 17 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you