Status is not changing - I created a new Asset workflow

[MatthewFell]

Dear Jira Community,

I created a new Asset Management Workflow, but the actual status in the sticket is not chanhing. (Jira Serive desk)

See screenshot:

Item is in Service, but the status diddchen changed.

A few more screenshots form my workflow.

Can someone tell me what I'm doing wrong?

Thanks so much

Michael

[somethingblue]

Hi Michael,

There are a number of reasons your issue may not be transitioning, however, if this is a transition that should happen from a customer email there is a knowledge base article titled JIRA Service Desk Issue Status Not Transitioning After Customer Updates via Email that may be of assistance.

Next, I would take a look at the post functions and conditions to verify there isn't anything stopping the transition.

Finally, I would run the Integrity Checker and let it fix any issues it may find per step 4 of the Using the database integrity checker knowledge base article.

Cheers,

Branden

[MatthewFell]

Hi Branden,

Thanks so much for your reply and your suggestions.
I'll have another look this morning and will give you feedback.

Thanks

Michael