Dear Jira Community,
I created a new Asset Management Workflow, but the actual status in the sticket is not chanhing. (Jira Serive desk)
Item is in Service, but the status diddchen changed.
A few more screenshots form my workflow.
Can someone tell me what I'm doing wrong?
Thanks so much
There are a number of reasons your issue may not be transitioning, however, if this is a transition that should happen from a customer email there is a knowledge base article titled JIRA Service Desk Issue Status Not Transitioning After Customer Updates via Email that may be of assistance.
Next, I would take a look at the post functions and conditions to verify there isn't anything stopping the transition.
Finally, I would run the Integrity Checker and let it fix any issues it may find per step 4 of the Using the database integrity checker knowledge base article.
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