Status is not changing - I created a new Asset workflow

Dear Jira Community,

I created a new Asset Management Workflow, but the actual status in the sticket is not chanhing. (Jira Serive desk)

See screenshot:

Item is in Service, but the status diddchen changed.1 Jira Asset.JPG

 

A few more screenshots form my workflow.

 

2 Jira Asset.JPG3 Jira Asset.JPG

Can someone tell me what I'm doing wrong?

 

Thanks so much

Michael

1 answer

0 vote

Hi Michael,

There are a number of reasons your issue may not be transitioning, however, if this is a transition that should happen from a customer email there is a knowledge base article titled JIRA Service Desk Issue Status Not Transitioning After Customer Updates via Email that may be of assistance.

Next, I would take a look at the post functions and conditions to verify there isn't anything stopping the transition.

Finally, I would run the Integrity Checker and let it fix any issues it may find per step 4 of the Using the database integrity checker knowledge base article.

Cheers,

Branden

Hi Branden,

Thanks so much for your reply and your suggestions.
I'll have another look this morning and will give you feedback.

Thanks

Michael

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

171 views 4 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you