Status has disappeared

We created a status called "Stuck".  But we just noticed it's gone.  I thought maybe I would find it looking at older versions of the workflow but I guess if it got "deleted" it is just gone.  I really need to find it because I'm assuming there are issues with that status assigned to them.  Any advice?

1 answer

1 accepted

0 votes
Alexey Matveev Community Champion Dec 04, 2017

Hello,

Status can not be deleted if there are issues associated with the status. I think sombody renamed it. 

Ah...that is a possibility.  And it's even possible that I was asked to do it.  Is there any way to trace it to find out when/who did it?

I read the audit document but I don't see any status changes in the log, and I would think this would have happened fairly recently.  

What's interesting is I did find only one reference in the audit to "Stuck", in October, and it was a workflow change, that still references the status. stuck.jpg

Alexey Matveev Community Champion Dec 04, 2017

Try to find Stuck status in cog item->issues->statuses

Okay...to get to statuses, I have to go into Site administration -> JIRA - > Issues - > Statuses.  But there is no "stuck" status. 

Yesterday I created a status...just to test if audit log will pick up the "change".  I'm not sure if it ever will or not, but I do notice the most recent audit record is from Dec 1.   So either there has been nothing "audit worthy" since then or something is stuck. (no pun intended)

If there's no "stuck" on the global list, then yes, either it's been removed from the list or deleted.  You're right in that it was definitely there, as the history shows it being removed from a workflow.

I'm afraid the only explanation is that one of your admins renamed or removed it.

Is there no way to see the change in an audit log?

Alexey Matveev Community Champion Dec 06, 2017

If you can not find it the gui interface, then the record is absent. If you know for sure an issue which was in the status, you can try to search for an answer in the history tab of the issue

Okay...I did some digging and think I've determined that it was a situation where the status name got changed.  We (now) seem to have 2 statuses with similar names - "HOLD" and "ON HOLD". 

When I started spot-checking the history on issues with these statuses, I can see that the ones with a Status of "On Hold", all except the ones updated in late November show a transition to the status of "Stuck", not "On Hold".

Mystery solved...at least enough to move forward.

Thanks!

Alexey Matveev Community Champion Dec 06, 2017

Nice to hear. Good luck with Jira. :)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,076 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot