Status change on comments

When I create an issue and put the issue in a status (say for example: on Hold) and when the reporter or any watcher of that issue comments how do i change the status back to inprogress.

2 answers

This widget could not be displayed.

in the ticket itself they should be buttons letting you do this. If they are not available then you will have to modify the workflow to at this step in there.

This widget could not be displayed.

I think you need an "Auto transition listener".  Try the one in the JIRA Toolkit addon - it was written for the cases where "user comments on closed issue instead of reopening it", but it more flexible than that.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

306 views 1 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you