Status change on comments

When I create an issue and put the issue in a status (say for example: on Hold) and when the reporter or any watcher of that issue comments how do i change the status back to inprogress.

2 answers

in the ticket itself they should be buttons letting you do this. If they are not available then you will have to modify the workflow to at this step in there.

0 vote

I think you need an "Auto transition listener".  Try the one in the JIRA Toolkit addon - it was written for the cases where "user comments on closed issue instead of reopening it", but it more flexible than that.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Posted 7 hours ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

25 views 0 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you