Status Description no changing

kong hongyi July 21, 2015

My ticket status still is "waiting for support" after we respond to customer and not change the status to "waiting for customer", anyone can help us to solve it?

Respond2.JPG

Respond1.JPG

Respond.JPG

1 answer

0 votes
GabrielleJ
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 22, 2015

Have you transitioned it to another status? Do you have a script that automatically transition the ticket when you respsond to the ticket? If yes, have you checked if that automated part failed and check the logs for any clues?

kong hongyi July 22, 2015

i did not transitioned it to another status and script that automatically transition the ticket when I respsond to the ticket

Suggest an answer

Log in or Sign up to answer