Status Description no changing

My ticket status still is "waiting for support" after we respond to customer and not change the status to "waiting for customer", anyone can help us to solve it?

Respond2.JPG

Respond1.JPG

Respond.JPG

1 answer

This widget could not be displayed.

Have you transitioned it to another status? Do you have a script that automatically transition the ticket when you respsond to the ticket? If yes, have you checked if that automated part failed and check the logs for any clues?

i did not transitioned it to another status and script that automatically transition the ticket when I respsond to the ticket

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

593 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you