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Status Change - Epic should drive the Automatic status change on Linked Service Desk Ticket

I am looking for Automation of Status update on Service Desk Ticket - When an associated Epic changes Status 

Example: If Epic change status to Work Done corresponding Service Desk ticket should change status to Work done - With a Comments on comments section as - You ticket status has been changed to Work Done.

I am trying with Program Automation Add on as well as Automation Add on


1 answer

Hi Vijaya,


Have you tried something similar to the below, within the JIRA Automation addon?


- Alex


Screenshot 2019-12-09 at 14.32.51.png

Hi Alex,

Thank you for quick reply, Yes I tried same Add on. But I need Epic to be Driver and changing the status on Service Desk Ticket - This should happen for every status change.

Hi Vijaya,


In that case you could make a quick tweak to the above, and add a condition after the intial trigger, which has JQL that only looks for the Epic issue type.


Equally, to only look at service desk issues rather than all linked issues, you could change the "then transition" part, to again look at JQL and perhaps either base it on an issue type or project KEY.


Hope this helps! 

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