Stash and Fisheye won't login after Jira upgrade

[Barry Obie]

Hello,

I recently upgraded Jira from 5.2 (something) to 6.0.7. After the upgrade I am unable to login to Stash or Fisheye. I am able to login to Confluence, but if I try to go to Confluence admin I get an error page:

Cause

com.atlassian.crowd.exception.runtime.OperationFailedException: The following URL does not specify a valid Crowd User Management REST service: http://mfacs-server-11.facs.umt.edu/jira/rest/usermanagement/1/authentication?username=barry.obie<br< a="">> at com.atlassian.crowd.embedded

When trying to login to Stash, the message is "The remote authentication server is not available. Please try again later."

I've removed the Application Link for Jira in Stash, and it won't let me recreate it, saying, "Username or password are wrong or you don't have administrator rights for the remote application."

I've reset the Administrator account password using the database hash method. I've made the $JAVA_HOME variable the same accross all applications.

We don't actually have Crowd ...

[Jason Hensler]

Sounds like your using "JIRA User Server" authentication in fisheye/stash. If thats the case you would need make sure that the configuration is setup in http://<jira-url>/jira/secure/admin/ConfigureCrowdServer.jspa . If it's configured there, then you would need to login to using the local admin account to Stash or Fisheye to fix the user directory settings.

[Jason Hensler]

Application links and user directories are diffrent things. Can you login directly to the stash server? Based on the error you posted it seems like your user directories have lost their connection and bacuse of this you are unable to login to the server to re-esabilish an appllication link. Your best bet would likely be to open and support ticket and to post the logs from stash and fisheye to the ticket.

[Barry Obie]

Yes. That's correct. We're using the JIRA User Server. The Stash application is already set up in there and the IP Addresses include the loopback address 127.0.0.1 and the LAN IP. When I'm trying to readd the Application Link I use the application name as it appears in the User Server and the password I set. No dice. I've also tried a few other usernames....

All of our Atlassian applications are on the same server. Thanks for the suggestion. Any other ideas?