I'm trying to use the JSD automation function to send an alert when a customer creates a Report Outage request so that it can be forwarded to an SMS gateway.
I'm having trouble with the IF part of the automation query. I only want it to send the alert when the request type is Report Outage (it auto-completes to report-outage2, surrounded by double quotes in the Advanced editor.)
I've tried both of the conditions below, but the system sends alerts for _ALL_ new requests, so I'm guessing I have a syntax problem.
"Customer Request Type"="ivits/report-outage2"
"Customer Request Type" in ("ivits/report-outage2")
I did notice that I only have one issue type for this SD project; maybe there's something I don't understand about the relationships between issue types and request types?
I'm working in the Cloud version of JIRA
Thanks in advance!
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Hi everyone! My name’s Matt and I’m a product manager at Atlassian. I work in the navigation & findability space for all our Jira Cloud products. We’ve been working on trying to improve the exp...
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