I'm trying to use the JSD automation function to send an alert when a customer creates a Report Outage request so that it can be forwarded to an SMS gateway.
I'm having trouble with the IF part of the automation query. I only want it to send the alert when the request type is Report Outage (it auto-completes to report-outage2, surrounded by double quotes in the Advanced editor.)
I've tried both of the conditions below, but the system sends alerts for _ALL_ new requests, so I'm guessing I have a syntax problem.
"Customer Request Type"="ivits/report-outage2"
"Customer Request Type" in ("ivits/report-outage2")
I did notice that I only have one issue type for this SD project; maybe there's something I don't understand about the relationships between issue types and request types?
I'm working in the Cloud version of JIRA
Thanks in advance!
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Please provide a valid Support Entitlement Number (SEN) or Atlassian Cloud URL to complete the ticket creation.
The SEN confirms approved customer contacts and we associate accurate information to help you faster.
How are you creating your Report Outage request? Do you use the customer portal?
Can you check the value of Customer Request Type in one of the test issues when you are logged in as an admin or agent.
What is the name of the issue type in your SD project?
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