Special encoding attachement filename Mail Handler

Hi,

Have you experienced something problem with weird filename attachements in email processing.

Continuous issue create, because Jira dont delete mail.

We got email with this attachement, that cause this problem:

ISO-8859-1''bo j�zsef.pdf

2013-12-01 16:46:55,906 QuartzScheduler_Worker-2 WARN ServiceRunner MyMailHandler [atlassian.mail.incoming.mailfetcherservice] MyMailHandler[10202]: Unable to create issue with message.

java.lang.NullPointerException

at javax.mail.internet.MimeUtility.quote(MimeUtility.java:974)

at javax.mail.internet.ParameterList.quote(ParameterList.java:658)

at javax.mail.internet.ParameterList.access$200(ParameterList.java:75)

at javax.mail.internet.ParameterList$ToStringBuffer.addNV(ParameterList.java:626)

at javax.mail.internet.ParameterList.toString(ParameterList.java:607)

at javax.mail.internet.ContentType.toString(ContentType.java:221)

at com.sun.mail.imap.IMAPBodyPart.<init>(IMAPBodyPart.java:82)

at com.sun.mail.imap.IMAPMultipartDataSource.<init>(IMAPMultipartDataSource.java:70)

at com.sun.mail.imap.IMAPBodyPart.getDataHandler(IMAPBodyPart.java:288)

at javax.mail.internet.MimeBodyPart.getContent(MimeBodyPart.java:637)

at com.atlassian.jira.plugins.mail.handlers.AbstractMessageHandler.handleMultipart(AbstractMessageHandler.java:649)

at com.atlassian.jira.plugins.mail.handlers.AbstractMessageHandler.createAttachmentsForMessage(AbstractMessageHandler.java:622)

at com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler.handleMessage(CreateIssueHandler.java:258)

at com.atlassian.jira.plugins.mail.handlers.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:133)

at com.metainf.jira.plugin.emailissue.handler.AutoReplyMailHandler.handleMessage(AutoReplyMailHandler.java:240)

at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:368)

at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:271)

at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:356)

at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:257)

at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)

at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:48)

at org.quartz.core.JobRunShell.run(JobRunShell.java:195)

at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)

1 answer

This widget could not be displayed.

It could be the handler, it could be the database, you didnt indicate the JIRA version?

It could be database related, what is it, mysql? Its support for multibyte UTF-8 characters is not very good. Postgres is much better.

I'd be interested to try JEMH against such an email, if you want to forward me a 'text' dump of the entire content I'll happily push it through to confirm correct outcome?

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

573 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you