Sorry, your username and password are incorrect - please try again. Edited

I copied our production backup and restored to a sandbox JIRA instance.

This is JIRA 7.5.0.

I have a local user and AD users and now I cannot log into the JIRA sandbox and the access log is not giving me any information about why the login failed.

Any suggestions about how to increase the logging level or get to root cause since the log file is currently unhelpful:

 

10.121.0.93 900x132x1 - [11/Jan/2018:15:00:02 -0700] "GET /login.jsp?os_destination=%2Fsecure%2FDashboard.jspa HTTP/1.1" 200 7891 406 "https://jira-sandbox:8443/secure/Dashboard.jspa" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:57.0) Gecko/20100101 Firefox/57.0" "1yiiajp"
10.121.0.93 900x133x1 - [11/Jan/2018:15:00:02 -0700] "POST /rest/webResources/1.0/resources HTTP/1.1" 200 500 32 "https://jira-sandbox.:8443/login.jsp?os_destination=%2Fsecure%2FDashboard.jspa" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:57.0) Gecko/20100101 Firefox/57.0" "1yiiajp"
10.121.0.93 900x134x1 - [11/Jan/2018:15:00:02 -0700] "GET /rest/scriptrunner/1.0/message?_=1515708002484 HTTP/1.1" 204 - 15 "https://jira-sandbox.:8443/login.jsp?os_destination=%2Fsecure%2FDashboard.jspa" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:57.0) Gecko/20100101 Firefox/57.0" "1yiiajp"
10.121.0.93 900x135x1 - [11/Jan/2018:15:00:02 -0700] "POST /rest/webResources/1.0/resources HTTP/1.1" 200 86 31 "https://jira-sandbox.8443/login.jsp?os_destination=%2Fsecure%2FDashboard.jspa" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:57.0) Gecko/20100101 Firefox/57.0" "1yiiajp"
10.121.0.93 900x136x1 - [11/Jan/2018:15:00:13 -0700] "POST /login.jsp HTTP/1.1" 200 7971 109 "https://jira-sandbox.:8443/login.jsp?os_destination=%2Fsecure%2FDashboard.jspa" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:57.0) Gecko/20100101 Firefox/57.0" "1yiiajp"
10.121.0.93 900x137x1 - [11/Jan/2018:15:00:13 -0700] "POST /rest/webResources/1.0/resources HTTP/1.1" 200 500 15 "https://jira-sandbox.logrhythm.com:8443/login.jsp" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:57.0) Gecko/20100101 Firefox/57.0" "1yiiajp"
10.121.0.93 900x138x1 - [11/Jan/2018:15:00:13 -0700] "GET /rest/scriptrunner/1.0/message?_=1515708013613 HTTP/1.1" 204 - 0 "https://jira-sandbox:8443/login.jsp" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:57.0) Gecko/20100101 Firefox/57.0" "1yiiajp"

2 answers

0 votes

Could you have a look at the application log next?

<jira home>/logs/atlassian-jira.log usually contains some more information about what happens when a user fails to log in.

I reverted the sandbox instance. I believe I had issues with restoring from 7.5.1 prod to 7.5.0 sandbox and might have a restore that just became problematic.

I upgraded the sandbox to 7.5.3 so not to have issues with restores asking me to confirm and then restore succeeded.

All solved!

Thanks!

Hi,

I am also passing same problem.In atlassian-jira-security.log file It is giving error as,

"'Deepak' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie."

How to solve this?

Your user is not in the "can log in" group, or they do not exist in the user directory.

Add them to the user directory if they are not there, then put their account into the "can log in" group (see Admin -> Global permissions to find out what group(s) are in use for that.

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