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Sorry Mate, something went wrong :(

Colin Kelley
Colin Kelley July 19, 2012

One of our users keeps getting this error when she tries to sign up:

Sorry Mate, something went wrong :(

Reason: Unable to grant access to JIRA to new user.

Please contact your Atlassian OnDemand administrator if this problem persists.

We are using Google Apps integration. At least a dozen other users have all been able to sign up just fine. I don't see any difference in the Atlassian Users page.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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July 20, 2012

I think you need to contact Atlassian OnDemand support...

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Colin Kelley
Colin Kelley July 20, 2012

Any suggestion on how to do that?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
July 20, 2012

Well, the bumpf I've seen from them, and the documentation agree - https://confluence.atlassian.com/display/AOD/Requesting+support

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