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Some users unable to mention in comments


I have recently noticed that some users seem to b e unable to @ tag other users in JIRA comments. It is not related to the browser, or the project or who the user is trying to tag, the problem seem to be specific to the user that is trying to mention other people. Have anyone experienced this?

2 answers

1 accepted

10 votes
Answer accepted

I believe you need the "Browse Users" permission to be able to @mention someone. Does your user have this permission?

Where can i edit the "Browse Users" permissions? It seems to be buried somewhere that I cannot find.

Like Michel Tetreault likes this

Thanks, this helped me today.

This answer helped me too, thank you!

Thanks! i've been looking for this for a long time

perfect answer thanks!

worse experience ever.

you have to go to:

-> Setting -> Jira Settings -> Global Permissions

next, go to the bottom of the page, on Add Permission, and choose:
-> Browse users and Groups, on the first dropdow
-> "The group name" you want to give this permission. Make sure the users you want to give permission is on that group

Screenshot 2019-09-25 at 10.43.42.png

Bingo- thank you!!

I have a user in jira-users that has browse user permission granted. Some of the users in this group are able to @ mention other and some don't. Even I myself can't do this altough I am an admin.

Solved, I had to grant permission to project so user could be mentioned

Hi could you please help me how did u granted that to project 

show me the path

click the Jira logo in the top left

Click on 'Jira settings'

click 'user management'

on the 'users' menu option (Should be default) search for the user in question

click their name

press 'add group'

search for the group you want to add and boom, youre done.

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