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Some users unable to mention in comments

Daniel Jonsson Sep 25, 2013

Hi,

I have recently noticed that some users seem to b e unable to @ tag other users in JIRA comments. It is not related to the browser, or the project or who the user is trying to tag, the problem seem to be specific to the user that is trying to mention other people. Have anyone experienced this?

2 answers

1 accepted

8 votes
Answer accepted
Florin Manaila Sep 25, 2013

I believe you need the "Browse Users" permission to be able to @mention someone. Does your user have this permission?

Zach Gabrielski Jun 08, 2014

Where can i edit the "Browse Users" permissions? It seems to be buried somewhere that I cannot find.

Jobin Kuruvilla [Go2Group] Community Leader Jun 09, 2014

It is under global permissions.

Brendan Flynn Mar 11, 2015

Thanks, this helped me today.

Maria Bermudez Feb 01, 2018

This answer helped me too, thank you!

Pablo Donoso Flores Jul 05, 2018

Thanks! i've been looking for this for a long time

Toby Moore Oct 15, 2018

perfect answer thanks!

0 votes
Michal Kusinski Oct 30, 2018

Hi,
I have a user in jira-users that has browse user permission granted. Some of the users in this group are able to @ mention other and some don't. Even I myself can't do this altough I am an admin.

Michal Kusinski Oct 30, 2018

Solved, I had to grant permission to project so user could be mentioned

Ramesh Mashetty Nov 07, 2018

Hi could you please help me how did u granted that to project 

show me the path

Toby Moore Nov 08, 2018

click the Jira logo in the top left

Click on 'Jira settings'

click 'user management'

on the 'users' menu option (Should be default) search for the user in question

click their name

press 'add group'

search for the group you want to add and boom, youre done.

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