I have recently noticed that some users seem to b e unable to @ tag other users in JIRA comments. It is not related to the browser, or the project or who the user is trying to tag, the problem seem to be specific to the user that is trying to mention other people. Have anyone experienced this?
I have a user in jira-users that has browse user permission granted. Some of the users in this group are able to @ mention other and some don't. Even I myself can't do this altough I am an admin.
click the Jira logo in the top left
Click on 'Jira settings'
click 'user management'
on the 'users' menu option (Should be default) search for the user in question
click their name
press 'add group'
search for the group you want to add and boom, youre done.
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