When users commnet tikcets from Outlook email client or Direct console, comments are getting update at ticket but some times for some of these comments NOT GETTING email notifications. Not sure where is the problem.
Verified System > Mail > Mail Queue, NO mail got stuck.
JIRA 5.2 version.
Let me know if any additional info needed.
If all the below items are checked, then the email will be sent
If the mail is not going to a particular users after they have commented, then also check if "My Changes" value is equal to "Notify Me" in that Users login Check https://confluence.atlassian.com/display/JIRA/Managing+your+User+Profile for more details
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs