Some tickets do not show on Kanban board

I have a query that pulls labels= xxx AND project in (A, B, C). I see the results and it shows this ticket from project C (C-315). The ticket obviously has the label xxx. 

I have created a Kanban board for this filter and C-315 does not show on this board. I tried as much as I could but can not figure out why. 

Board shows tickets from projects A and B. 

There are no other Filters on this Kanban board. 

Any ideas? 




2 answers

1 accepted

1 vote
Accepted answer

Another common issue is the Kanban board will have a subfilter set to only include issues with no fixVersion or fixVersion is unreleased.  Make sure you aren't filtering out the issue because of its fixVersion setting.  A simple test would be to clear out that subfilter and see what happens.  Nic's point about the workflow status in the columns is a good check as well.  Make sure no non-included status' have issues associated.


removing the sub filter fixed the problem. Now tickets from project C show up. Although C-315 does not have a fixversion.

I added back fixVersion is EMPTY, no tickets from project C show up. Added back fixVersion in unreleasedVersions() no tickets from project C show up. This project does not even use the fixversion field.

If your project has no fixVersion values set, then the Work Sub-Filter shouldn't be a problem (I assume your sub-filter was the default "fixVersion in unreleasedVersions() OR fixVersion is EMPTY"). Can you set your filters as you think they should be, and then run a re-index? If you have changed a field configuration that affects Project C (added a context to a custom field, installed an add-on, etc.) it can cause data issues that need a re-index to allow your filters to work properly. Just another thought.

My sub-filter was "fixVersion in unreleasedVersions() OR fixVersion is EMPTY". The whole JIRA was re-indexed last Friday. For now I am just removing the subfilter "fixVersion in unreleasedVersions() OR fixVersion is EMPTY". Then the Project C tickets show.

0 votes

How have you mapped all the status into your columns?  Could you be missing the status that the issue is in?

There are no unmapped statuses. Here is what I found out so far. My query pulls up 87 tickets. In the Kanban board I see 32 To Do, 4 In Progress, 22 Done. (totaling 58) I go to Config of this board, in Coloumns and I see under to do 32 and 1. Under In progress 2 and 2, under done, 2, 1 and 47 (these are for different statuses). (adds up to 87) So for some reason some of these tickets are just not showing up in the Kanban board.

Do you have any quick filters? Could you have released the two mising issues?

There are 29 tickets that are on versions that are released. That accounts for the discrepancy I was seeing in the Board config vs Board itself. Still that on issue from Project C is unaccounted for. My original problem.

there are no other filters. Here is what I did to see if it helps. Created a report that only pulls this one ticket from project C (C-315). Created a new Kanban board with that filter. C-315 is nowhere to be found.

In the Board Config > Column I see 1 issue in the open status. But in the board it does not show.

And which column is the open status in? I think the next thing to start looking at is what the difference between C-315 and another issue is (ideally from project C)

Open status in in the To-Do column. I went more basic now. Project C tickets do not show up on Kanban board at all. Query is Project = C. Kanban board is empty. strange.

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