Some of the users are not able to create an issue in jira

ShamhoonJ March 14, 2013

The user is able to authenticate , fill in the details for the task and when they click submit no error message displays but it keeps spinning.

I am new to jira and looking for help how to start troubleshooting this issue.

4 answers

1 accepted

0 votes
Answer accepted
ShamhoonJ March 15, 2013

It was a user issue.

0 votes
Chung Park Chan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 14, 2013

Is there any third-party plugin? Try run Safe Mode and see if issue persists.

0 votes
Jobin Kuruvilla [Adaptavist]
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 14, 2013

They must have the permissions or else they wouldn't be able to enter the details for creating the task. Check your logs. I am guessing you will find some error there!

vkharisma
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 14, 2013

+1 to Jobin, there must be something in the logs.. Additionally, is this only affecting one user or some users?

0 votes
Felipevsw
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 14, 2013

This documentation is a good start: Managing Global Permissions

After take a look at this one: Managing Project Permissions

Suggest an answer

Log in or Sign up to answer