Some, not all, AOD users are logged out every few hours

Quan Nguyen October 11, 2012

We recently migrated from stand-alone JIRA/Conf/fecru to AOD. Since migrating we have a problem where some users are logged out many times per day. Other users, like myself, stay logged in indeffinitly.

Unfortunatly I hear more complaining than details. One user claims that everytime their Mac sleeps they have to re-authenticate. Another user said that they get a message "You have been logged out because you have not used JIRA for approximately 5 hours" in the middle of an active session.

Has anyone seen similar issues?

2 answers

1 accepted

0 votes
Answer accepted
Michael Knight
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 14, 2012

Also, if you login to your OnDemand instance in multiple browsers and/or multiple devices, logging out from one browser/device will log you out of all of them.

Quan Nguyen October 17, 2012

It was also suggested that crossing a proxy and/or cache might contribute.

0 votes
Abdoulaye Kindy Diallo
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 12, 2012

This behavior seems related to this reported matter here.

Suggest an answer

Log in or Sign up to answer