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Some issues in the Saved Filter will not be shown on the board. View unmapped statuses which contain

We have multiple products/projects and I want to use a single sprint to manage development of multiple products by a single development team. The dev team members will develop across the various products on any given sprint.

To accomplish this I created a new project where the backlog is based on a custom issue filter. Using the same issue scheme and workflow scheme as the other projects, I only see a small subset (56 out of 8,000) of all the issues that I can see in the filter outside the project. 

When I go to the board settings, under filter I see the message: 

Some issues in the Saved Filter will not be shown on the board. View unmapped statuses which contain these issues.

If I click on the link in the message, I land on a sprint page which I fail to see a list of "unmapped statuses".

I've scoured the community databases and knowledge base I can't seem to find any helpful information on this.

 I need help on how to rectify this situation but please let me know if I'm taking the wrong approach.

3 answers

1 accepted

13 votes
Answer accepted

I figured this out. The link to "View unmapped statuses which contain these issues" was throwing me off. I finally found the documentation that answered my questions (https://confluence.atlassian.com/jirasoftwarecloud/using-your-scrum-backlog-764478062.html).

I went to the COLUMNS section in Board Settings and simply used drag-and-drop to move the statuses into the appropriate columns. Once I "classified" each status, all the issues from each project appeared in my project.

Thanks - I wasted way too much time in fixing this. 

Like # people like this

Thank you so much, this really threw me off as well.

Like # people like this

Thanks, I was very puzzled as well.

Like # people like this

Thank you so much! Especially the link completely threw me off as well. Your post saved the day! Thanks.

Like Chris Bosso likes this

Thank you so much, this was not clear at all from the page.

To fix your issue, go to COLUMNS section in Board Settings, drag-and-drop your item with a warning to Unmapped Statuses column.

I had to solve it the same way, but on every board created off my project. 

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