SocketTimeoutException: connect timed out

Unfortunately no connection was possible. Review the errors below and rectify:

  • SocketTimeoutException: connect timed out

We are getting above error, form lasts few days. Earlier SMTP (Email sending) is working perfectly fine with the same setting.

we have checked the email configuring in email client & its working fine.

please find attached error log captured while sending test mail.

 

Kindly guide us to resolve the issue asap.

 

Thanks 

Pushkar 

1 answer

0 votes

Hello Pushkar,

It seems that your JIRA server is not able to reach the SMTP server in the timeout period. You can try the resolution steps listed here and if the problem persists, we recommend you to reach the Atlassian Support Portal and provide the team your application log files.

-- Arthur Gonçalves

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,003 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot