Smart commits not working properly with JIRA On-Demand

[Yasen Yankov]

Hey,

We have never succeeded in making smart commits working with commands like #time, #resolve, etc. We're using jira on-demand and bitbucket for repo and we have the connection and the commits are displayed properly into the jira issue panel but that's all. Can you help me with this?

Thanks!

[AgentSmith]

The most common reasons for this to occur are as follows:

Symptom: The email address cannot be found in JIRA

Solution: Update email for either JIRA user or DVCS user.

Symptom: There are more users in JIRA with the same email address.

Solution: As emails are used to map to JIRA users, they should be unique in JIRA to have the feature working.

Symptom: The email address is not configured in Git or Mercurial.

Solution: User should configure an email address in .hgrc or .gitconfig.

Symptom: User doesn't have permission to log work.

Solution: Grant user permission to log work in Jira.