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Slowness in jira server

Folks,

The instance is practically unusable. I can't even get the SEN number.

I was able to download the support.zip that I am attaching here.

I ask for help, because we are stopped in operation.

 

Kind regards

2 answers

@Roberto_Miasack 

 

Hi Roberto,

seems the support.zip is not attached yet, can you have a look to the atlassian-jira.log / catalina.out to see if you find any exceptions.

 

How is the system in general (CPU, RAM etc). any suspicious entries in the system log files 

 

Cheers

Kurt

Hi, @Kurt Klinner

 

Thank you for answer me.

In the atlassian-jira.log file what exactly should I look for to know of my problem?

 

Cheers

Miasack

@Roberto_Miasack 

 

Check if you find any kind of stracktrace referring to timeouts, or messages that have the level FATAL or ERROR

 

Cheers

Kurt

Everything I found with the sentence "Catalina" present here:

 

Caused by: org.apache.catalina.connector.ClientAbortException: java.net.SocketTimeoutException
at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:380)
at org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:420)
at org.apache.tomcat.util.buf.ByteChunk.append(ByteChunk.java:345)
at org.apache.catalina.connector.OutputBuffer.writeBytes(OutputBuffer.java:405)
at org.apache.catalina.connector.OutputBuffer.write(OutputBuffer.java:393)

 

Kind Regards

@Roberto_Miasack 

i was referring to the catalina.out file (the default tomcat log file below the jira installation directory/logs) I think it would be easier if you could upload the log files

 

Cheers

Kurt

@Kurt Klinner

 

Unable to attach file here. Then I uploaded it to my drive: https://drive.google.com/open?id=1gBA2aq4yKTl0tMciCwT9tm-QUKXXU1oa

 

This is the support.zip.

 

Cheers

@Roberto_Miasack 

 

The latest log files are from novemeber the 11th. is that really the latest available information. 

Kurt, 

Thanks for all the support.

I do not monitor, how do I?

I do not know how to use this tool. I will check with my infrastructure if it is possible to increase the memory used. We currently have 8gb available on the VM.

 

Kind Regards

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