The instance is practically unusable. I can't even get the SEN number.
I was able to download the support.zip that I am attaching here.
I ask for help, because we are stopped in operation.
seems the support.zip is not attached yet, can you have a look to the atlassian-jira.log / catalina.out to see if you find any exceptions.
How is the system in general (CPU, RAM etc). any suspicious entries in the system log files
Everything I found with the sentence "Catalina" present here:
Caused by: org.apache.catalina.connector.ClientAbortException: java.net.SocketTimeoutException
used https://github.com/jackgraves/standalone-atlassian-log-scanner to parse your log
resulting in https://confluence.atlassian.com/display/JIRAKB/OutOfMemory+due+to+Custom+Services
Do you monitor your java heap usage?
As you see the out of memory messages. Any chance to increase the Jmx value?
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