Slow performance of a query used to take 4x less time than now

I have this JQL 

project in (CRM) AND issuetype in ("Request For Assistance", Defect, "Customer Defect") AND (Backlog is EMPTY OR Backlog != No) AND status changed to ("Release Pending", Released, Closed) during ("2017-10-09 00:00", "2017-10-15 23:59") and status was in ("Release Pending", Released, Closed) on "2017-10-15 23:59"

It was taking 1-2 seconds few months ago, now it takes 8, we have automation around this query, so having it taking 8 seconds is killing performance and make automation take up to 8 hours to be completed. 

1 answer

Hi Ahmed,

I suppose that your system contains more issues and data than few months ago. Therefore, database queries take more time to return results.

In order to maintain performance, you should consider scaling your system according to the JIRA Sizing Guide (if you already didn't do so), that you can find here:

You can also find JIRA performance tuning guide:

and database related knowledge base:



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,770 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot