Sla error in help desk module

I'm getting this error, how can I resolve this?

5 answers

Hi Ricardo,

Can you please take a look in your atlassian-jira.log file to see if there is more information to be found there.

You can find the log file in the log directory of you jira home directory.

Best regards,


Which of the many files there?

As peter has mentioned - log file i.e. atlassian-jira.log

loction windows - C:\Program Files\Atlassian\Application Data\JIRA\log

linux - /var/atlassian/application-data/jira/log

Which file?

I did remove the plug-in and re-install it and now I getting a 500 error when I go to the SLA tab.

What's wrorg?

0 votes

Hi Ricardo,

Could you please report a support ticket via your JIRA UI so that your logs are automatically attached to the ticket and sent to us? You may find the detailed instructions on how to create a ticket from JIRA on the link below:



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