Sla error in help desk module

I'm getting this error, how can I resolve this?

5 answers

Hi Ricardo,

Can you please take a look in your atlassian-jira.log file to see if there is more information to be found there.

You can find the log file in the log directory of you jira home directory.

Best regards,

Peter

Which of the many files there?

As peter has mentioned - log file i.e. atlassian-jira.log

loction windows - C:\Program Files\Atlassian\Application Data\JIRA\log

linux - /var/atlassian/application-data/jira/log

I did remove the plug-in and re-install it and now I getting a 500 error when I go to the SLA tab.

What's wrorg?

0 vote

Hi Ricardo,

Could you please report a support ticket via your JIRA UI so that your logs are automatically attached to the ticket and sent to us? You may find the detailed instructions on how to create a ticket from JIRA on the link below:

https://confluence.atlassian.com/display/JIRA/Getting+Help#GettingHelp-ToraiseasupportrequestviayourJIRAsystem

Cheers,

Danilo

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

140 views 1 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you