Sla error in help desk module

[ricardo_rivera]

I'm getting this error, how can I resolve this?

[Danilo Conrad]

Hi Ricardo,

Could you please report a support ticket via your JIRA UI so that your logs are automatically attached to the ticket and sent to us? You may find the detailed instructions on how to create a ticket from JIRA on the link below:

https://confluence.atlassian.com/display/JIRA/Getting+Help#GettingHelp-ToraiseasupportrequestviayourJIRAsystem

Cheers,

Danilo

[ricardo_rivera]

I did remove the plug-in and re-install it and now I getting a 500 error when I go to the SLA tab.

What's wrorg?

[ricardo_rivera]

Which file?

[ricardo_rivera]

Which of the many files there?

[Paresh Gandhi]

As peter has mentioned - log file i.e. atlassian-jira.log

loction windows - C:\Program Files\Atlassian\Application Data\JIRA\log

linux - /var/atlassian/application-data/jira/log

[Peter Van de Voorde]

Hi Ricardo,

Can you please take a look in your atlassian-jira.log file to see if there is more information to be found there.

You can find the log file in the log directory of you jira home directory.

Best regards,

Peter