I'm trying to create a workflow for assigning issues to support teams for a "Helpdesk style" project. In the screen the user can pick a group to assign the issue to, however when the issue is created, I'd like to update the issue status to "assigned" as opposed to "open". If no group is selected then the issue can stay as open, which is how it's working now.
If a group is selected, the user then has to press the button to transition this tho the assigned status.
I can't find anything in the post function options that will allow me to update the issue status based on the value of a custom field.
I'm not a developer so not sure if a script or add on could manage this.
Would appreciate some advise.
Thanks in advance.
Cheers - Ash
the plugin at the link below might be what you're looking for. it has a built-in script to fast-track an issue through a workflow step:
script you'd want:
The Jira Software Cloud Team has been busy working on a simple, secure, and reliable way to integrate your build and deployment information from Jenkins with Jira Software Cloud. This means you don’t...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events