I'm trying to create a workflow for assigning issues to support teams for a "Helpdesk style" project. In the screen the user can pick a group to assign the issue to, however when the issue is created, I'd like to update the issue status to "assigned" as opposed to "open". If no group is selected then the issue can stay as open, which is how it's working now.
If a group is selected, the user then has to press the button to transition this tho the assigned status.
I can't find anything in the post function options that will allow me to update the issue status based on the value of a custom field.
I'm not a developer so not sure if a script or add on could manage this.
Would appreciate some advise.
Thanks in advance.
Cheers - Ash
the plugin at the link below might be what you're looking for. it has a built-in script to fast-track an issue through a workflow step:
script you'd want:
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