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Your Atlassian Cloud subscription hasn't been renewed. If you are the site administrator, please check the status of your account on


into admin I see:

Due to missing billing details your instance has been deactivated.
If you would like to reactivate your instance, please provide billing details.


How i can prove it? I do not understand




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carlosughini Community Leader Nov 24, 2019

Hello Peter,

From the information that you provided, it seems that you didn't provide billing details, and for this reason Atlassian was not able to renew your license.

I strongly recommend checking your billing details in the left menu, and in case you believe that it is everything is correct, the best approach would be to create a ticket with Atlassian using the link below:

Hope it helps, Peter.


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