Hi Team, I am Kushal Singh and I am the site admin of my company's JIRA instance. However when I access JIRA admin functions, I get an error as stated below in screenshot:
Thank you for reaching out to Atlassian Community!
I was able to see that you are part of the correct groups to access all administration menus in Jira.
Just to better understand the issue, I'll make some questions:
Thanks for responding to my query. Below are some answers to your questions:
I also see that a similar issue was raised in the past, however I am not able to see the results of the support ticket raised
I have pasted the link of the community link below for reference
Thank you for sharing the ticket. In that case, the customer was not added to the administrators’ group, so we can try to do the same, or even if you are already added, you can remove and add yourself again.
Please, go to > Administration > Users and confirm if you are part of all administrators group.
Also, on the left sidebar, click on Product access > Administration access and confirm if the groups are added there as well. If it's not, then just add the groups.
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