Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Site Admin facing -- Your operation is taking longer than usual issues when click on JIRA settings

Hi Team, I am Kushal Singh and I am the site admin of my company's JIRA instance. However when I access JIRA admin functions, I get an error as stated below in screenshot:

 

JIRA issue.JPG

 

1 answer

0 votes

Hello Kushal,

Thank you for reaching out to Atlassian Community!

I was able to see that you are part of the correct groups to access all administration menus in Jira.

Just to better understand the issue, I'll make some questions:

  • There are other admins on your site, are they facing the same issue?
  • Are you facing this issue when going to Jira settings or Administration?
  • Have you tested using another browser, computer or network?
  • When did this issue start?

Regards,
Angélica

Hi @Angélica Luz 

Thanks for responding to my query. Below are some answers to your questions:

  • Yes, there are other admins and they also are facing the same issue
  • I am facing this issue when I click on JIRA settings under admin functions. Also, I am not able to perform any JIRA admin functions like editing workflows etc..
  • Confluence and other admin user functions are working fine for me
  • Yes, I have tested in other networks and browsers and the issue is persistent
  • I am not sure on when it exactly started but I was able to use these functions last on 11th Dec.

Regards

Kushal

Hi @Angélica Luz 

 

I also see that a similar issue was raised in the past, however I am not able to see the results of the support ticket raised

I have pasted the link of the community link below for reference

https://community.atlassian.com/t5/Jira-questions/Not-able-to-access-Jira-application-settings-Your-operation-is/qaq-p/1132198

Hi Team,

Is there an update on my questions?

Hi Kushal,

Thank you for sharing the ticket. In that case, the customer was not added to the administrators’ group, so we can try to do the same, or even if you are already added, you can remove and add yourself again.

Please, go to > Administration > Users and confirm if you are part of all administrators group.

Also, on the left sidebar, click on Product access > Administration access and confirm if the groups are added there as well. If it's not, then just add the groups.

Screenshot 2020-01-02_08-45-51-296.png

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you