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  • Since JSD users (customers) need to be added to Confluence, is there a seamless way for the customer to access Confluence (i.e. they don't have to log in to JSD and then Confluence)?

Since JSD users (customers) need to be added to Confluence, is there a seamless way for the customer to access Confluence (i.e. they don't have to log in to JSD and then Confluence)?

 

4 answers

0 vote
Paulo Junior Atlassian Team Jun 11, 2015

Hi Nevra,

It's not even possible for you to have service desk customers included on Confluence, unless your customers are also JIRA Users.

 

 

 

Hi Paulo,

Thank you for the information, I understand now that my customers must also be JIRA users but you did not answer my original question, "...is there a seamless way for the customer to access Confluence (i.e. they don't have to log in to JSD and then Confluence)?"

 

This is a follow up to my original question;

https://answers.atlassian.com/questions/16879408

The documentation is limited and confusing and I would really appreciate a thorough response. Thanks!

Hi, I am still waiting for an answer, thanks.

0 vote
Paulo Junior Atlassian Team Jun 17, 2015

Hi Nevra,

 

As far as I know, that is not possible. Only enabling Anonymous access for that specific space.

 

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