When we escalate a Service Desk ticket to our dev team, we clone the ticket, and mark it as escalated.
The clone ticket is then used by the dev team.
I have a view in Service Desk which shows me all of my escalated tickets, which includes the JIRA core ticket id.
I want to be able to show the status of the JIRA core ticket on my Service Desk escalated view, but cant seem to find the correct field.
Does anyone have any suggestions?
