Show related data regarding to field content

Hi Everyone,

we want to use JIRA ServiceDesk for Incident Managment. The standard workflow is that a user is defined by email adress and his/ her name. There is no phone number, no location and so on. So my idea was to create a new screen for this caller data. Beside the user information in an incident I need a functionality to show the callers additional data. My hope was that there is a button or something like that wich would call the new screen on behalf of the users field content.

Any suggestions on this? Many thanks in advance.

Best Regards, Uwe

 

2 answers

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A hint to something appropriate in the docs is welcome... Many thanks, Uwe

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Hi,

nobody has an idea on this? A hint to something appropriate in the docs is also welcome.

Many thanks, Uwe

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