Show related Zendesk ticket submitter email in the JIRA summary pane

Steve Hess January 8, 2024

Hi Everyone,

In my JIRA Zendesk integration, I would like to show the email address associated with the ZD ticket in this summary.  So when I am reviewing the JIRA ticket I can easily tell which customer(s) submitted the related ZD ticket(s).  Thanks in advance.

2024-01-08_12-59-16.png

 

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Brant Schroeder
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April 29, 2024

@Steve Hess per their documentation I believe you would have to create a custom field and then sync it to the zenith desk customer field.  https://support.zendesk.com/hc/en-us/articles/4408825394458-Using-the-Jira-field-syncing-feature 

Steve Hess April 29, 2024

Hello @Brant Schroeder Thank you for the reply.  I will read and try this evening.

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