we've created different priorities for our different customers. They have a name scheme to keep them separated, for example:
CA - priority 1
CA - priority 2
CB - priority 1
CB - priority 2
And so on. The problem here is: With every customer who needs his own, special priorities it gets more and more confusing due the many priorities in the list. Every time I create an issue, all the priorities for all the customers get displayed.
So the perfect procedure would be: I create an issue, select the customer and if i click in 'priority', ONLY the priorities which fit to this specific customer are displayed.
Is there a way to achieve this? And if yes, how?
Thanks in advance, Simon.
Priority is a global field with a single list (there's a very old request for project schemes, but it's still open with no sign of Atlassian ever dealing with it properly), so you're pretty much stuck.
Your options are
On the third point, there's several approaches to doing it, but we have to start with the question - are your customers separated into projects? e.g customer CA only uses projects CAX and CAB, and customer CB only has access to CBBC?
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