Show only priorities for a specific customer?

Hi everyone,

we've created different priorities for our different customers. They have a name scheme to keep them separated, for example:

CA - priority 1

CA - priority 2

CB - priority 1

CB - priority 2

And so on. The problem here is: With every customer who needs his own, special priorities it gets more and more confusing due the many priorities in the list. Every time I create an issue, all the priorities for all the customers get displayed.

So the perfect procedure would be: I create an issue, select the customer and if i click in 'priority', ONLY the priorities which fit to this specific customer are displayed.

Is there a way to achieve this? And if yes, how?

Thanks in advance, Simon.

1 answer

0 vote

Priority is a global field with a single list (there's a very old request for project schemes, but it's still open with no sign of Atlassian ever dealing with it properly), so you're pretty much stuck.

Your options are 

  • Botch it with javascript (don't, it's hard, flaky and a pain to get right, let alone maintain.  I only mention it because someone else probably will and they often neglect the advice not to do it)
  • Try to do it with plugins such as the script-runner's "behaviours" functionality
  • Use a custom field instead of priority

On the third point, there's several approaches to doing it, but we have to start with the question - are your customers separated into projects?  e.g customer CA only uses projects CAX and CAB, and customer CB only has access to CBBC?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

171 views 4 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you