It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Show live SLA Conformity

Hi - This is my first post on here.

I'd like to use a dashboard to show my teams SLA conformity as a percentage i.e 95% of incidents raised this month are meeting SLA. Any idea how I'd go about that?


I've tried to use a Rich Filter Gadget (Simple Gauge) to do this, my base filter basically captures all logged incidents logged this month as below

project = X AND issuetype in (Incident) AND created >= startOfMonth() AND created <= endOfMonth()

The Gauge filter is set to "SLAs % Met" - And the SLA set to "Time to Resolution" 

The Rich Filter Gadget (Simple Gauge) is showing the SLA for all open issue, it doesn't seem to be counting issues that are close (but created this month), i.e. I know one issue that's closed but has breached the SLA, but dashboard still says 100%.


Please help.

0 answers

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you