Ideally I would like to present additiional field to my Servoce Desk Customers once these sre completed so as to prevent the need for double entry ad also excessive use of comments.
For example: resolution type and fix version
Please HELP :)
That's an interesting question. Fyi: I've added the jira-service-desk tag to your question as this will put it in the right product category.
As far as I know there's no way of making this work out of the box. And no addon for Cloud instances either.
For those of you that get to this question and use the server version, you could use the Extension for JIRA Service Desk addon to achieve this behaviour. More information on their Confluence (last item in their small enhancements table).
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG