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Hi,

When a customer creates a ticket, how can they share it with people?

After I, as an agent share it, they can see it was shared, but can the customer themselves share it? If yes, how?

3 answers

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Jack Community Leader May 14, 2019

if a customer creates a ticket they can share it during creation (if configured) otherwise after created they can share via portal.

Jack Community Leader May 15, 2019

let's keep the replies in a single thread.

How are your share permissions configured? I use Organization so select the first.

permissions.jpg

How would I configure it/enable this setting?

Currently they are unable to share it upon creation, and not after the ticket is created

I was able to get this to work. Do you still need help? 

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