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When a customer creates a ticket, how can they share it with people?

After I, as an agent share it, they can see it was shared, but can the customer themselves share it? If yes, how?

3 answers

I was able to get this to work. Do you still need help? 

Like Aaron Kagan likes this

@Martin Ron   How did you manage to get it to work?

Like Martin Ron likes this

It was a global permission setting that needed to be turned on for end users to be able to share/request a participant

@Martin Ron  Thank you. Which one please ? :-)

I want to do the same thing.


Thank you :-)

How would I configure it/enable this setting?

Currently they are unable to share it upon creation, and not after the ticket is created

0 votes
Jack Brickey Community Leader May 14, 2019

if a customer creates a ticket they can share it during creation (if configured) otherwise after created they can share via portal.

Jack Brickey Community Leader May 15, 2019

let's keep the replies in a single thread.

How are your share permissions configured? I use Organization so select the first.


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