No. Service Desk is for the tracking of requests.
You could, however, hook it up to Confluence, so you can use Confluence as a Knowledge Base, and there's nothing to stop you have pages in Confluence serve up file downloads. Still wouldn't be "private", as customers are not users you can control that way.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot