Setup private downloads area in SD

Is it possible to setup a private downloads area in ServiceDesk for customers to download certain material?

1 answer

0 vote

No.  Service Desk is for the tracking of requests.

You could, however, hook it up to Confluence, so you can use Confluence as a Knowledge Base, and there's nothing to stop you have pages in Confluence serve up file downloads.  Still wouldn't be "private", as customers are not users you can control that way.

Thanks Nic. We already have SD linked to confluence. However, the confluence space will be public and available for all users, but I wanted to explore options around displaying some 'Private' docs to ServiceDesk customers.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

45 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you