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Setup private downloads area in SD

Chamil Fernando
Chamil Fernando January 11, 2017

Is it possible to setup a private downloads area in ServiceDesk for customers to download certain material?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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January 13, 2017

No.  Service Desk is for the tracking of requests.

You could, however, hook it up to Confluence, so you can use Confluence as a Knowledge Base, and there's nothing to stop you have pages in Confluence serve up file downloads.  Still wouldn't be "private", as customers are not users you can control that way.

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Chamil Fernando
Chamil Fernando January 18, 2017

Thanks Nic. We already have SD linked to confluence. However, the confluence space will be public and available for all users, but I wanted to explore options around displaying some 'Private' docs to ServiceDesk customers.

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