Setup email support with service desk on demand

[Onn B.]

I want to setup service desk so that clients can communicate through email. Is that possible?

I was expecting to be able to setup email for a project in the project settings but I don't have a link to link email accounts. Was following this help page: https://confluence.atlassian.com/display/SERVICEDESK/Receiving+requests+by+email

[Pedro Souza]

Yes, it is possible.

The documentation you are referencing is actually for Server version.

I suggest you to follow the Cloud specific documentation, since it may have some differences in the setup:

https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Receiving+requests+by+email

Cheers,

Pedro Souza.