We have a specific use case for Service Desk and I am in the process of setting up a proof-of-concept so that it can be evaluated by our teams. I would love to hear your thoughts on the best way to set up the permission scheme and issue security scheme in this scenario...
1 - Central Office with Central Service Desk - access to all issues
2 - Branch Office Service Desk - access to issues raised by staff in that branch office
3 - Branch Office Staff member - access to only tickets they have raised
I am happy with the set up to achieve 1 and 3 but am unsure of the best way to go about achieving requirement 2.
For 2, you can probably use a group custom field in the permissions. The field can be populated manually by the users raising the issue or can be modelled using workflows but that might involve some dev work or existing plugins.
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