We have a specific use case for Service Desk and I am in the process of setting up a proof-of-concept so that it can be evaluated by our teams. I would love to hear your thoughts on the best way to set up the permission scheme and issue security scheme in this scenario...
1 - Central Office with Central Service Desk - access to all issues
2 - Branch Office Service Desk - access to issues raised by staff in that branch office
3 - Branch Office Staff member - access to only tickets they have raised
I am happy with the set up to achieve 1 and 3 but am unsure of the best way to go about achieving requirement 2.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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