We have a specific use case for Service Desk and I am in the process of setting up a proof-of-concept so that it can be evaluated by our teams. I would love to hear your thoughts on the best way to set up the permission scheme and issue security scheme in this scenario...
1 - Central Office with Central Service Desk - access to all issues
2 - Branch Office Service Desk - access to issues raised by staff in that branch office
3 - Branch Office Staff member - access to only tickets they have raised
I am happy with the set up to achieve 1 and 3 but am unsure of the best way to go about achieving requirement 2.
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