Setting up permission scheme for JIRA Service Desk

We have a specific use case for Service Desk and I am in the process of setting up a proof-of-concept so that it can be evaluated by our teams. I would love to hear your thoughts on the best way to set up the permission scheme and issue security scheme in this scenario...

1 - Central Office with Central Service Desk - access to all issues

2 - Branch Office Service Desk - access to issues raised by staff in that branch office

3 - Branch Office Staff member - access to only tickets they have raised

I am happy with the set up to achieve 1 and 3 but am unsure of the best way to go about achieving requirement 2.

1 answer

0 votes

For 2, you can probably use a group custom field in the permissions. The field can be populated manually by the users raising the issue or can be modelled using workflows but that might involve some dev work or existing plugins.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

23,381 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you