Setting up mail config to exchange server

Hi, im trying to set up a support platform using Jira.

im trying to link the support mail to jira but i cant connect to the exchange serer,

i have tested making the connection using my own mail account as a test base but whenever i attempt to connect using the settings page.

i just get :SocketException: SOCKS server general failure

i dont really know what im missing, does this message indicate a server relatated issue?

2 answers

0 votes

Usually means there is a SOCKS proxy between the two machines and it is refusing/failing to let them talk to each other.

Hi Jasper,

Is the mail server your connecting to a company mail server?

It might be behind a firewall or a proxy server like Nic indicates.

You should check it out with your infrastructure people.

Best regards,


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,752 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot