Setting up Issue Creation by E-Mail and error in log files - Jira 3.13.4 Enterprise

[Srini Srini]

DEBUG: JavaMail version 1.3.3
DEBUG: java.io.FileNotFoundException: C:\JIRA-Enterprise-3.13.4-Test\jre\lib\javamail.providers (The system cannot find the file specified)
DEBUG: !anyLoaded
DEBUG: not loading resource: /META-INF/javamail.providers
DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
DEBUG: Tables of loaded providers
DEBUG: Providers Listed By Class Name: {com.sun.mail.smtp.SMTPSSLTransport=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc], com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], com.sun.mail.imap.IMAPSSLStore=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3SSLStore=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc], com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsystems, Inc]}
DEBUG: Providers Listed By Protocol: {imaps=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc], imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], smtps=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc], pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsystems, Inc], pop3s=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc], smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]}
DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map
DEBUG: !anyLoaded
DEBUG: not loading resource: /META-INF/javamail.address.map
DEBUG: java.io.FileNotFoundException: C:\JIRA-Enterprise-3.13.4-Test\jre\lib\javamail.address.map (The system cannot find the file specified)
DEBUG: getProvider() returning javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc]
DEBUG: mail.imap.fetchsize: 16384
DEBUG: enable STARTTLS

• OK The Microsoft Exchange IMAP4 service is ready.
  A0 CAPABILITY
• CAPABILITY IMAP4 IMAP4rev1 LOGINDISABLED STARTTLS UIDPLUS CHILDREN IDLE NAMESPACE LITERAL+
  A0 OK CAPABILITY completed.
  DEBUG: protocolConnect login, host=us00maib.area1.eurofins.local, user=#US_JIRA_SAFETY_ACCOUNT, password=<non-null>
  A1 STARTTLS
  A1 OK Begin TLS negotiation now.
  A2 CAPABILITY
  2012-09-27 14:28:59,000 JiraQuartzScheduler_Worker-3 ERROR [service.services.mail.MailFetcherService] Safety Create Ticket[10060]: Error connecting to host 'us00maib.area1.eurofins.local' as user '#US_JIRA_SAFETY_ACCOUNT' via protocol 'imap': javax.mail.MessagingException: * BYE JavaMail Exception: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target;
  nested exception is:
  com.sun.mail.iap.ProtocolException: * BYE JavaMail Exception: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
  javax.mail.MessagingException: * BYE JavaMail Exception: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target;
  nested exception is:
  com.sun.mail.iap.ProtocolException: * BYE JavaMail Exception: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
  at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:459)
  at javax.mail.Service.connect(Service.java:236)
  at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:155)
  at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:56)
  at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:61)
  at org.quartz.core.JobRunShell.run(JobRunShell.java:191)
  at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516)

[Jobin Kuruvilla [Adaptavist]]

Is your mail server using SSL?

javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed:

Did you try this? https://confluence.atlassian.com/display/JIRA/Connecting+to+SSL+services

[Andy Brook [Plugin People]]

Yes, given timings of 3.13 and 'realtime' :) the server cert has probably been updated and likely has a CA that is not in your (older) jre/lib/cacerts file. The link about will help you figure out how to fix that.