I am testing out JIRA Service Desk. What we want is to achieve a support ticketing system where our sales team can raise a aticket and it gets assigned to our users. How can I do that.
What building blocks do I need to create in Customers portal and how do I do that.
I created agents under my account. What is the diff between service desk request and issue.
The service desk is a simplified front end - the users don't get to see all the complexities of JIRA (like issue type). Have you read the link I gave earlier? It shows the difference between the JIRA view of the issue and the customer's service desk view.
Why are you clicking on "projects" when you're trying to set up Service Desk request types? Please, go back to the link I gave, and follow the tutorial links starting with "I am a Service Desk admin" - that takes you through how to set up a new service desk, including the request types. I didn't link directly to that because it feels like you need to read through it from the start.
In additional to Nic's response, you can simple create a Customer Request Type (Service Desk Project > Settings > Request type) to something as your preferences, where your customers (Sales team who will raise a ticket) will create these tickets on the Customer Portal and will be viewed by your users on the JIRA UI (On your Service Desk queue)
thanks for replying. I can only See Issue Types. Unable to locate Request Type. Sorry, must be missing something. Reading your article, still no result. From the JIRA admin icon on top-right, I click Projects. Then click on the Project name link. That is how i see workflows and issue types
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot