We recently installed JIRA and opened it up for public access. We are also using SSL. Currently, the link works for any user who is not connected to our private network (eg: https://myjirasite.com). However, when a user is inside our network, the 8443 port must be included in the url (eg: https://myjirasite.com:8443). Otherwise, the link will not work. JIRA is installed on a Windows 2008 R2 server, with IIS 7.5. I followed these instructions -- https://confluence.atlassian.com/adminjiraserver071/integrating-jira-applications-with-iis-802593039.html#IntegratingJIRAapplicationswithIIS-acceptrequests -- but they did not resolve the issue. I still need to include the port number in the URL. Any help would be appreciated.
This suggests you have a proxy which catches the external requests and takes the users to your server, but your internal network is routing directly to the server, and not proxying anything.
Four options spring to mind.
Your choice here depends primarily on how your network team want to handle it!
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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