Hi, @Tim Onaolapo
There are a few ways to set a deadline for a ticket in Jira. Recently, I’ve written an article about the ways to set deadlines for tasks in Jira, you can check it out here.
Hope it helps.
And if you are interested in monitoring due dates with SLA, I can recommend you to try SLA Time and Report for Jira add-on. It has an option to set the monitoring based on Due date (deadline) and show the remaining time as well as perform the escalation before the date (for example, send notifications if the deadline is soon).
Here is how it works:
Also, this add-on is created by my SaaSJet team, so if you have any questions, I’m here to answer them.
If you are working with a Company Managed project you need to define the custom field, add it to the Field Configuration used by the issues in your project, and add a field to the Screens used by the issues of your project.
If you are using a Team Managed project you still add a custom field, but the process is different.
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