Set mail format for event triggered emails

I need to configure our JIRA cloud system so that notifications are sent out in email with format text.

I have set the default outgoing mail format to text for all users.
If I create an issue through sevice desk I still get an email notification that is in html.

I can't find any other useful information in the documentation.
What shall I do?
Kind regards,

2 answers

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Hey Katarina,

Unfortunately it is not possible to configure JIRA Service Desk emails format at this moment. However, we have an improvement request for this, you can reach it at

Please feel free to vote on it (to increase priority) and add yourself as a watcher if you want to get notified on future updates.



Jose Raupp

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