Set assignee per field "Team"

[Eran Nir]

Hi,

I have a requirement, that when a jira ticket opens the default assignee will be related to the selected team.

So, if i set the field "team" when I create a new jira, (with team "X"), when it opens the jira assignee will be "John"

and for team "Y" the assignee will be "David"

I pretty new with Jira so if you can direct me specifically it will be great.

Thanks  

[Udo Brand]

Well, what you want sounds like the behaviour of the components Field. Instead of "Team" use Component "X" (with default assigee John) or use Component "Y"( with default assignee David).

[Eran Nir]

Hi, thanks.

Where do I add this? do you gave an example?

[Alexey Matveev]

Hello,

It is not possible out of the box. You would need develop a custom plugin.

[Eran Nir]

Hi, thanks 

this wouldn't help?

https://community.atlassian.com/t5/Jira-questions/Set-assignee-based-on-custom-field-value/qaq-p/674988

If so, where do I add this code?

[Eran Nir]

if so, where do I add this code?

[Alexey Matveev]

It would help. You need to install Adaptivist ScriptRunner first. It is not a free add on. Then you would add a post function to the transition where you set your team field

[Eran Nir]

@Alexey Matveev

Hi, for some reason we cant make it work....

here is our post function:

---------------------------------------------------------------
import com.atlassian.jira.component.ComponentAccessorimport com.atlassian.jira.issue.MutableIssue
String userName;
def customFieldManager = ComponentAccessor.getCustomFieldManager()def team = customFieldManager.getCustomFieldObject("customfield_12801")def fieldValue = team.getValue(issue);


switch(fieldValue){    case "Jira Engage-Default": userName = "shaked";break;    case "Jira Test": userName = "kobi";break;    case "Jira Default": userName = "enir";break;    }
issue.setAssignee(ComponentAccessor.getUserManager().getUserByName(userName))
---------------------------------------------------------------

The custom field this script tries to access ( customfield_12801 ) , its a Group picker , so we need to get the value from this field, compare it to the text strings , and set the assigned accordingly.

can you please assist?

Thanks

[Alexey Matveev]

The problem is that team.getValue(issue) returns List<Group> not a String. That is why you should write like this

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.crowd.embedded.api.Group
String userName;
def customFieldManager = ComponentAccessor.getCustomFieldManager()
def team = customFieldManager.getCustomFieldObjectByName("customFieldName")
def fieldValue = team.getValue(issue);

switch(fieldValue?.get(0)?.getName()){ case "Jira Engage-Default": userName = "shaked";break; case "Jira Test": userName = "kobi";break; case "Jira Default": userName = "enir";break; }
issue.setAssignee(ComponentAccessor.getUserManager().getUserByName(userName))

[Eran Nir]

@Alexey Matveev

Thanks very much!

This is the code I placed:

import com.atlassian.jira.component.ComponentAccessorimport com.atlassian.jira.issue.MutableIssueimport com.atlassian.crowd.embedded.api.GroupString userName;def customFieldManager = ComponentAccessor.getCustomFieldManager()def team = customFieldManager.getCustomFieldObject("customfield_12801")def fieldValue = team.getValue(issue);
switch(fieldValue?.get(0)?.getName()){ case "Jira Engage-Default": userName = "shaked";break; case "Jira Test": userName = "kobi";break; case "Jira Default": userName = "enir";break; }issue.setAssignee(ComponentAccessor.getUserManager().getUserByName(userName))

and this is the error I get:

What do we do wrong?

thanks

[Alexey Matveev]

It is just a static compilation error. Do not pay attention to it, it will work just fine

[Eran Nir]

thanks @Alexey Matveev very much.

We have a progress...

But we see that after using the code above, the Jira ticket is opened but the assignee is not the requested/set in code.

we see a weired behavior:

1)the assignee in the Jira ticket itself is not the requested assignee as in the script but it set assignne "unassigned" or the default assignee of the Jira project.

2)the assignee in the created issue mail notification from Jira (from the same jira ticket)  is the requested from the script.

see screen shots:

1)The Jira ticket itself- has assignee "unassigned"

2)The assignee in the email notification from Jira )for the same ticket), is the right assignee as in the script.

[Alexey Matveev]

Where do you put the script?

[Eran Nir]

@Alexey Matveev In the work flow post function:

[Eran Nir]

@Alexey Matveev

Here is the script:

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.crowd.embedded.api.Group
String userName;
def customFieldManager = ComponentAccessor.getCustomFieldManager()
def team = customFieldManager.getCustomFieldObject("customfield_12801")

def fieldValue = team.getValue(issue);

switch(fieldValue?.get(0)?.getName())
{
case "Jira Engage-Default": userName = "shaked"; break;
case "Jira Engage-Widgets-Cats": userName = "nalook"; break;
case "Jira Organic campaigns": userName = "tmagen" ;break;
case "Jira Engage Reports": userName = "vioffe" ;break;
case "Jira organic recs": userName = "itamir" ;break;
case "Jira Amplify- Default": userName = "zbarak" ;break;
case "Jira Amplify-API-Buyers": userName = "nfriedrich" ;break;
case "Jira Amplify-Pics-Pixels-Impressions-Clicks-Segments": userName = "amatar" ;break;
case "Jira Amplify-Dashboard-Selfserve": userName = "ngeva" ;break;
case "Jira paid recs": userName = "drosenstein" ;break;

}
issue.setAssignee(ComponentAccessor.getUserManager().getUserByName(userName));

[Alexey Matveev]

Put this script before  Number 2 Re-index an issue to keep indexes in sync with the database

[Eran Nir]

@Alexey Matveev

I moved it, and still the same behavior... (email OK, ticket wrong assignee), any other thoughts?

[Alexey Matveev]

Ok. It must be number 2. It is ok. add the last line to the script

issue.store()

[Eran Nir]

@Alexey Matveev

you mean like this:

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.crowd.embedded.api.Group
String userName;
def customFieldManager = ComponentAccessor.getCustomFieldManager()
def team = customFieldManager.getCustomFieldObject("customfield_12801")

def fieldValue = team.getValue(issue);

switch(fieldValue?.get(0)?.getName())
{
case "Jira Engage-Default": userName = "shaked"; break;
case "Jira Engage-Widgets-Cats": userName = "nalook"; break;
case "Jira Organic campaigns": userName = "tmagen" ;break;
case "Jira Engage Reports": userName = "vioffe" ;break;
case "Jira organic recs": userName = "itamir" ;break;
case "Jira Amplify- Default": userName = "zbarak" ;break;
case "Jira Amplify-API-Buyers": userName = "nfriedrich" ;break;
case "Jira Amplify-Pics-Pixels-Impressions-Clicks-Segments": userName = "amatar" ;break;
case "Jira Amplify-Dashboard-Selfserve": userName = "ngeva" ;break;
case "Jira paid recs": userName = "drosenstein" ;break;

}
issue.setAssignee(ComponentAccessor.getUserManager().getUserByName(userName));

issue.store()

[Alexey Matveev]

Yes, that is what I mean

[Eran Nir]

@Alexey Matveev

hi, it works!!!!!! you are great

Thanks so much for your support