Set a resolution type in automation "THEN" statement?

I'm trying to set an automation rule to resolve an issue with a specific resolution type. 

In the automation rules you can set the to transition to resolve, but can't choose an option for what resolution type I want (Done, Rejected etc.).

Is there any way to do this?



2 answers

1 accepted

You should add a Transition that sets the resolution via a post-function.

Thanks @Steve Behnke []. I had this idea in my head but wondered if there was an easier way. Turns out this is the only way to do it. Create a new transition and set a post function to adjust a value on the issue - the 'Resolved' value in this case.

Done. Ta.

Steven Behnke Community Champion Jul 26, 2016

According to 'Atlassian What's New', the JIRA Service Desk section has this bit – 

  • In automation, we added a THEN action to edit issue fields. For example, keep on top of your SLAs by creating a rule that escalates an issue's priority if it breaches your goal.'sNew-servicedesk

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