Set a resolution type in automation "THEN" statement?

I'm trying to set an automation rule to resolve an issue with a specific resolution type. 

In the automation rules you can set the to transition to resolve, but can't choose an option for what resolution type I want (Done, Rejected etc.).

Is there any way to do this?

 

jira.PNG

2 answers

1 accepted

You should add a Transition that sets the resolution via a post-function.

Thanks @Steve Behnke [DiscoverEquip.com]. I had this idea in my head but wondered if there was an easier way. Turns out this is the only way to do it. Create a new transition and set a post function to adjust a value on the issue - the 'Resolved' value in this case.

Done. Ta.

Steven Behnke Community Champion Jul 26, 2016

According to 'Atlassian What's New', the JIRA Service Desk section has this bit – 

  • In automation, we added a THEN action to edit issue fields. For example, keep on top of your SLAs by creating a rule that escalates an issue's priority if it breaches your goal.

https://confluence.atlassian.com/cloud/what-s-new-686863216.html#What'sNew-servicedesk

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

633 views 6 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you