Services Desk Notifications

Hi dears,

I try to set up the notifications will be send to the users without access to JIRA. How I do to set up in JIRA service Desk the user receive notifications from IT team without have a JIRA user. Is very important solve this issue because in this moment I have elevated billing for do this.

2 answers

Hi again Andres, laugh

Maybe you wanna try the new Service Desk billing model.

On this new model, you can have as many customers as you want and they won't count towards your license quota.

You can try opening a ticket to our Sales Team and see if you might be able to lower your license expenses.

 

Wish you the best!

Thanks!

Hi Andres,

 

You can use our add on to send notifications from SD on the cloud. Add-on is available here:

https://marketplace.atlassian.com/plugins/net.vacom.jirassimo/cloud/overview

 

Cheers,

Vladimir

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Posted 9 hours ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

32 views 0 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you