Service project using the customer portal

Wich steps do I have to take to create a Service Desk project using the Customer Portal without having to use a user-licence for JIRA

2 answers

1 vote
Jack Brickey Community Champion Oct 25, 2016


your question isn't completely clear to me. However, i will attempt to provide some initial guidance. First and foremost reference the Atlassian documentation as it is quite good and will do a much better job of educating you than i can here. If you follow the document I am sure you will be well versed in setting up an effective portal w/ the right users defined. Note the document link above is for cloud, if you are using server you can find it easily enough.

With that said, when you say "without having to use a user-license for JIRA" what do you mean? For JSD you have agents which are paid licenses and customers which do not add cost. Your agents work the issues submitted by your customers via the portal. You simply create a project, define the agents, define the customers and you have a basic setup...more or less. 


After a good night sleep and reading your mail, I saw the light! J


Everything is working allright now.

I have only 1 question:

I have created a new customer or the Service Desk project but now it is not possible to log out….



Jack Brickey Community Champion Oct 26, 2016


glad you are up and running. Regarding ability to logout, I have never seen an instance of where a user could not logout. Simply click in upper-right corner where you avatar is and in the drop down select logout. There likely will be a secondary screen asking you to confirm logging out. With that said, I rarely logout as I am in the application pretty much constantly.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,338 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot