Service feedback Message in Jira

Is there a way that, when I close a story in Jira, a message gets sent to the reporter to request a service rating?

4 answers

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Hi Samantha,

By using the notification scheme in your project you can indicate that the original reporter should receive a message when the issue is closed.

This message is created with a velocity template that you can find in your Jira installation directory under the following directory tree : <install-dir>/atlassian-jira/WEB-INF/classes/templates/email/

the name of the template is issueclosed.vm (you can find a html version in the /html subdirectory and a text version in the /text subdirectory.

You can edit these templates as much as you like, so you can easily add a request for a service rating in this message.

More information about this can be found here :

Best regards,


But be aware that editing the core velocity files will have effect on all notifications that use those files (in this case using the issueclosed.vm). I would probably create an extra template and an extra event which would give me all the flexibility I'd need...

Christian has a good point, if you are using your Jira for other projects too be aware of the consequences of editing the core velocity files.

You could of course also add an 'if statement' that checks if the issue key is from a certain project and only display the message if this statements resolves to true.

But that's already pretty decent velocity coding, a custom event and template might be easier.

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You should have a look at Jamies's script runner plugin which has a "send custom e-mail" postfunction built-in...

Cheers Christian

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Your help will be much appreciated

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YOU can configure customized notification and configure the notification for this transition.

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